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We proudly offer free shipping on all orders across Canada. Every item in our store is delivered with no additional shipping cost.
When you place an order, estimated delivery times are provided based on product availability and your location. Shipping details will be shown at checkout so you know exactly when to expect your order.
Please note that delivery times may vary depending on your region and carrier availability. While all orders ship free, we work with trusted logistics partners to ensure reliable and timely delivery.
You may return most new, unopened items within 30 days of delivery for a full refund. If the return is due to our error (for example, you received an incorrect or defective item), we will cover the return shipping costs.
Refunds are typically processed within four weeks from the time you hand your package to the return carrier. This timeframe includes the return transit time to our facility (5 to 10 business days), return processing once received (3 to 5 business days), and the time required by your bank to complete the refund (5 to 10 business days). In many cases, refunds are issued sooner.
To initiate a return, simply log in to your account, view your order under the My Account section, and select the Return Item(s) option. You will receive a confirmation email once your return has been received and processed.
The GENIANI 12x24 electric heating pad is designed to deliver steady, comforting warmth in minutes. Its generous 12" x 24" surface provides versatile coverage that can wrap around the back, drape over the shoulders and neck, or rest along the legs. A soft Tabby Gray plush surface feels gentle against the skin, while the pad’s flexible shape follows your natural curves for even heat distribution. Whether you’re unwinding after a long day, easing chilly evenings, or recovering after a workout, this pad offers a warm, non-invasive option to add a sense of coziness to your routine.
Three heat levels let you tailor the sensation to your mood, from a gentle easing warmth to a more robust warmth on demand. The built-in auto shut-off after two hours adds peace of mind so you can relax without worrying about safety. The pad supports both dry and moist heat methods, giving you the option to choose the texture of warmth that feels best at the moment. It’s equally suitable as a heated blanket on the couch, a neck warmer in bed, or a back warmer during late-evening work sessions.
Designed to stay in place and contour to your body, the GENIANI heating pad is ideal for targeting tension in the back, neck, or shoulders, while also offering enough length to cover larger areas. The detachable control and soft surface let you move between rooms or even travel with it, making warmth a simple, accessible part of your day. The Tabby Gray color is a subtle, cozy accent for any living space.
This heating pad is built with reinforced stitching and a durable, machine-washable surface. Always unplug before washing and follow care instructions to preserve texture and performance. The design emphasizes safety and simplicity, aiming to slot smoothly into your relaxation rituals without demanding a strict routine.
With its thoughtful details and dependable warmth, this GENIANI pad offers a practical, non-prescriptive option to explore comfort during everyday moments. While individual results can vary, many users find it a convenient addition to post-work recovery, seasonal warmth, or quiet evenings that call for a little extra coziness.
Q: What is the size of the GENIANI heating pad?
A: It measures 12 by 24 inches, offering broad coverage for back, neck, and shoulders.
Q: Does it auto shut off after use?
A: Yes, it features auto shut-off after two hours for safe, worry-free use.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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