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We proudly offer free shipping on all orders across Canada. Every item in our store is delivered with no additional shipping cost.
When you place an order, estimated delivery times are provided based on product availability and your location. Shipping details will be shown at checkout so you know exactly when to expect your order.
Please note that delivery times may vary depending on your region and carrier availability. While all orders ship free, we work with trusted logistics partners to ensure reliable and timely delivery.
You may return most new, unopened items within 30 days of delivery for a full refund. If the return is due to our error (for example, you received an incorrect or defective item), we will cover the return shipping costs.
Refunds are typically processed within four weeks from the time you hand your package to the return carrier. This timeframe includes the return transit time to our facility (5 to 10 business days), return processing once received (3 to 5 business days), and the time required by your bank to complete the refund (5 to 10 business days). In many cases, refunds are issued sooner.
To initiate a return, simply log in to your account, view your order under the My Account section, and select the Return Item(s) option. You will receive a confirmation email once your return has been received and processed.
Upgrade your Winix purifier with the Genuine Winix Filter Q 1712-0123-00, a complete one‑year filter set designed to pair with Winix models 5510 and 5520. This kit combines a True HEPA stage with an activated carbon layer to support a fresher, more balanced indoor atmosphere.
The True HEPA component helps capture a broad range of airborne impurities, and independent laboratory tests show filtration of 99.99% of particles as small as 0.01 microns. By catching these ultrafine contaminants, the filter helps reduce the load on the purifier’s main stage, which can contribute to steadier performance over time.
The AOC™ Carbon Filter is specifically formulated to tackle odors and VOCs from everyday activities such as cooking, pets, and smoke. By absorbing these compounds, the carbon stage works alongside the HEPA filter to refresh indoor air without masking scents, supporting a more comfortable living space.
What’s included and why it matters:
Why replace annually: A yearly schedule helps maintain consistent airflow and purifier performance. Actual results vary by room size, cooking activity, pet presence, and smoke exposure, but this kit is designed to support ongoing air cleaning without frequent guesswork.
Usage tips: Turn off the purifier before opening the housing, remove old filters, install the new ones securely, and reassemble. After replacement, give the unit a few minutes to settle and keep it in a central location to maximize coverage.
In short, this genuine Winix filter set is a practical option for households seeking to reduce common odors, curb visible dust, and maintain stable purifier performance through the year.
Q: Which Winix devices is the Filter Q 1712-0123-00 compatible with?
A: Designed for Winix models 5510 and 5520 to ensure a proper fit and performance.
Q: How often should the Filter Q be replaced?
A: Typically once per year, depending on usage and air quality.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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