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We proudly offer free shipping on all orders across Canada. Every item in our store is delivered with no additional shipping cost.
When you place an order, estimated delivery times are provided based on product availability and your location. Shipping details will be shown at checkout so you know exactly when to expect your order.
Please note that delivery times may vary depending on your region and carrier availability. While all orders ship free, we work with trusted logistics partners to ensure reliable and timely delivery.
You may return most new, unopened items within 30 days of delivery for a full refund. If the return is due to our error (for example, you received an incorrect or defective item), we will cover the return shipping costs.
Refunds are typically processed within four weeks from the time you hand your package to the return carrier. This timeframe includes the return transit time to our facility (5 to 10 business days), return processing once received (3 to 5 business days), and the time required by your bank to complete the refund (5 to 10 business days). In many cases, refunds are issued sooner.
To initiate a return, simply log in to your account, view your order under the My Account section, and select the Return Item(s) option. You will receive a confirmation email once your return has been received and processed.
The HAUS AND HUES 9x12 Walnut Oak Frame brings warmth and durability to your memories. Crafted from natural oak, the frame offers a warm tone and tactile grain that ages gracefully with your space. Its slim profile ensures the frame harmonizes with a wide range of interiors, from contemporary to cozy living rooms and home offices.
Designed for versatile use, this standalone frame lets your 9x12 images shine, whether portrait or landscape. The frame supports both orientations through its sturdy construction, protective cover, and straightforward hanging hardware, so you can switch the display to suit your mood or space.
Beyond looks, the frame is designed for practical, everyday use. The natural materials lend an organic feel to your wall while remaining robust enough for long-term display. The protective plexiglass helps guard against dust and minor splashes, while the protective film preserves clarity until you’re ready to reveal your display.
Care and packaging are part of the experience. Each frame undergoes a standard inspection to minimize misprints and defects, and arrives securely boxed to arrive in excellent condition. The result is a display piece that elevates your space without overpowering it, while remaining easy to swap in new memories as seasons change.
Note: This is a standalone 9x12 frame ideal for wall display, compatible with both portrait and landscape arrangements through its versatile hanging hardware. Explore the warmth of natural wood combined with a contemporary silhouette that complements a variety of decor styles.
Q: What is included with the HAUS AND HUES 9x12 Walnut Oak Frame?
A: The frame arrives ready to display: 9x12 size, plexiglass with protective film, two metal hangers, and secure packaging.
Q: How can I mount or display this frame?
A: Mount horizontally or vertically using the two metal hangers; the design accommodates photos, artwork, or certificates.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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