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We proudly offer free shipping on all orders across Canada. Every item in our store is delivered with no additional shipping cost.
When you place an order, estimated delivery times are provided based on product availability and your location. Shipping details will be shown at checkout so you know exactly when to expect your order.
Please note that delivery times may vary depending on your region and carrier availability. While all orders ship free, we work with trusted logistics partners to ensure reliable and timely delivery.
You may return most new, unopened items within 30 days of delivery for a full refund. If the return is due to our error (for example, you received an incorrect or defective item), we will cover the return shipping costs.
Refunds are typically processed within four weeks from the time you hand your package to the return carrier. This timeframe includes the return transit time to our facility (5 to 10 business days), return processing once received (3 to 5 business days), and the time required by your bank to complete the refund (5 to 10 business days). In many cases, refunds are issued sooner.
To initiate a return, simply log in to your account, view your order under the My Account section, and select the Return Item(s) option. You will receive a confirmation email once your return has been received and processed.
Enhance maintenance with the Lacvik Replacement Parts Kit, designed exclusively for the Narwal Freo robot vacuum. This kit bundles essential components to support consistent cleaning performance between sessions. Note: Not compatible with Freo X Ultra, Z10, Z10 Ultra, or X Plus models.
Each component uses premium materials designed for long-term use. The filters feature HEPA-grade filtration with a sturdy PVC frame; the main brush uses soft nylon bristles to support effective cleaning; the side brushes employ resilient nylon for enduring performance.
The microfiber mop pads are ultra-fine and washable, delivering strong water absorption and rapid air-drying. They soak up spills efficiently and help achieve a spotless surface without leaving marks after each pass.
The triangular mop pad design enables smooth rotation and minimizes streaks. The premium main brush and corner-focused side brushes help cover edges and corners without harming delicate floors.
The kit is designed for easy swap-in and swap-out. For optimal vacuum performance, consider replacing parts every 3–6 months based on usage, wear, and surfaces.
Our team is ready to assist with any questions about setup or maintenance, aiming to provide a smooth ownership experience and guidance for best results with your Narwal Freo replacements.
Important: This kit is for Narwal Freo only and does not fit Narwal Freo X Ultra, Z Ultra, or Z10 series.
Q: Is this compatible with Narwal Freo models only?
A: This kit is designed exclusively for Narwal Freo and is not compatible with Freo X Ultra or Z10 models.
Q: How often should parts be replaced?
A: Replace parts every 3–6 months, depending on usage and floor types.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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