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We proudly offer free shipping on all orders across Canada. Every item in our store is delivered with no additional shipping cost.
When you place an order, estimated delivery times are provided based on product availability and your location. Shipping details will be shown at checkout so you know exactly when to expect your order.
Please note that delivery times may vary depending on your region and carrier availability. While all orders ship free, we work with trusted logistics partners to ensure reliable and timely delivery.
You may return most new, unopened items within 30 days of delivery for a full refund. If the return is due to our error (for example, you received an incorrect or defective item), we will cover the return shipping costs.
Refunds are typically processed within four weeks from the time you hand your package to the return carrier. This timeframe includes the return transit time to our facility (5 to 10 business days), return processing once received (3 to 5 business days), and the time required by your bank to complete the refund (5 to 10 business days). In many cases, refunds are issued sooner.
To initiate a return, simply log in to your account, view your order under the My Account section, and select the Return Item(s) option. You will receive a confirmation email once your return has been received and processed.
MASVIS delivers a thoughtful combination of comfort and support with a Queen Size Dual Layer Topper that can transform your bed into a cloud-like surface. The design pairs a 2-inch cooling gel memory foam layer with a 2-inch quilted pillow-top layer stuffed with snow-down-alternative filling. When joined, they form a 4-inch thick topper that aims to balance softness and resilience, offering a plush feel without surrendering support. This setup is designed to adapt to various sleeping positions, inviting a more relaxed, undisturbed rest through the night.
The 2-inch cooling gel memory foam layer responds to body heat to help regulate surface temperature, while the 2-inch pillow-top layer adds a soft, cushiony touch. The snow-down-alternative fill contributes loft and comfort without excessive bulk. Together, they provide a balanced mix of comfort and structure that can be adjusted by how you align the topper on your mattress.
A 3D&7D fiber structure promotes air circulation, helping to keep the surface breathable through the night. The textile surface uses a 400TC combed fiber fabric, chosen for durability, softness, and everyday wear. Regular care helps maintain cleanliness and freshness, supporting a healthier sleep environment.
The topper provides a cushiony yet supportive surface designed to align the body from head to toe. The combination of medium-firm memory foam and a pillow-top layer aims to offer comfortable support for the shoulders, neck, back, and spine. While individual results vary, many sleepers notice a steadier surface that supports different sleeping positions and movement across the night.
Care is straightforward: the 400TC combed fiber cover is durable and washable. Wash separately in cold water, then tumble dry on low or line dry. If you’re new to the packaging, expect a short retreat period as the foam and topper regain loft after unpacking. MASVIS offers a solid warranty to support your investment, and you can contact the seller for a satisfactory resolution if needed.
Due to vacuum packaging, the topper may look thinner initially. For best results, remove the memory foam and mattress pad, lay them flat in a well-ventilated area, and allow 48–72 hours for full expansion and odor to dissipate. This small setup step helps you enjoy the full loft and comfort designed into the MASVIS topper.
Q: What components make up the MASVIS Queen Size Dual Layer Topper?
A: A 2-inch cooling gel memory foam layer plus a 2-inch quilted pillow-top layer, forming a 4-inch topper when combined.
Q: How do I care for the topper after purchase?
A: Machine wash cold, tumble dry low or line dry; air out after unpacking for 48–72 hours to restore loft.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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