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We proudly offer free shipping on all orders across Canada. Every item in our store is delivered with no additional shipping cost.
When you place an order, estimated delivery times are provided based on product availability and your location. Shipping details will be shown at checkout so you know exactly when to expect your order.
Please note that delivery times may vary depending on your region and carrier availability. While all orders ship free, we work with trusted logistics partners to ensure reliable and timely delivery.
You may return most new, unopened items within 30 days of delivery for a full refund. If the return is due to our error (for example, you received an incorrect or defective item), we will cover the return shipping costs.
Refunds are typically processed within four weeks from the time you hand your package to the return carrier. This timeframe includes the return transit time to our facility (5 to 10 business days), return processing once received (3 to 5 business days), and the time required by your bank to complete the refund (5 to 10 business days). In many cases, refunds are issued sooner.
To initiate a return, simply log in to your account, view your order under the My Account section, and select the Return Item(s) option. You will receive a confirmation email once your return has been received and processed.
Elevate travel comfort with the Ostrich Pillow Go Neck Pillow. Built around high-density BASF memory foam, it conforms to your neck for a supportive, relaxed posture as you move through airports and planes. The result is a calmer, more evenly supported rest, whether you’re catching a red-eye or squeezing in a quick nap between connections.
The 360° ergonomic shape cradles your head from every angle. A Velcro closure lets you tailor tension to your preference, helping maintain a natural neck alignment with your spine. A dedicated Velcro protector guards the fabric when it’s tucked away in the included travel bag, preserving material quality between trips. Remember to remove the protector before use to enjoy the full range of motion and support.
The asymmetrical sides offer two resting options, so you can adjust the pillow to suit your seating and mood. Use the closure facing forward or backward to discover your ideal fit without fuss. When it’s time to move, the pillow compresses to about 60% of its size, helping it slide into your carry-on without adding bulk. It also fits well with smaller headphones or earbuds, so you can listen and relax in harmony.
Crafted with a modal cover that’s soft, durable, and resource-conscious, the pillow’s fabric is removable and machine washable for easy upkeep after long journeys or daily use. The combination of premium foam and a washable shell keeps the pillow feeling fresh and ready for next-time comfort.
Q: What makes the Ostrich Pillow Go different from standard travel neck pillows?
A: It uses high-density memory foam, a 360° design, and asymmetrical sides for adaptable neck support.
Q: Is the cover easy to maintain?
A: Yes, the modal cover is removable and machine washable for simple care.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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