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We proudly offer free shipping on all orders across Canada. Every item in our store is delivered with no additional shipping cost.
When you place an order, estimated delivery times are provided based on product availability and your location. Shipping details will be shown at checkout so you know exactly when to expect your order.
Please note that delivery times may vary depending on your region and carrier availability. While all orders ship free, we work with trusted logistics partners to ensure reliable and timely delivery.
You may return most new, unopened items within 30 days of delivery for a full refund. If the return is due to our error (for example, you received an incorrect or defective item), we will cover the return shipping costs.
Refunds are typically processed within four weeks from the time you hand your package to the return carrier. This timeframe includes the return transit time to our facility (5 to 10 business days), return processing once received (3 to 5 business days), and the time required by your bank to complete the refund (5 to 10 business days). In many cases, refunds are issued sooner.
To initiate a return, simply log in to your account, view your order under the My Account section, and select the Return Item(s) option. You will receive a confirmation email once your return has been received and processed.
Meet the Palowextra replacement battery, designed to support your routine cleaning with steady, dependable power. Built for everyday use, this 14.4V 6700mAh Li-ion pack aims to keep your robot vacuum running through multiple rooms and task-heavy sessions without frequent interruptions. It combines solid energy density with a manageable weight, making handling during swaps and recharges easier over time.
In daily use, the Palowextra battery is built to support longer cleaning runs before a recharge is needed, which can be helpful for larger floor plans or busy homes. The 6700mAh capacity supports extended sessions, while the Li-ion chemistry keeps weight balanced for easy handling during routine swaps. The simple 4-prong connector is designed for straightforward installation on compatible models, reducing downtime between maintenance tasks and helping you keep a tidy home with minimal disruption.
The battery is designed to work with a wide range of Roborock S series and related Xiaomi Mijia models, including S4 through S7 and the S8 Max variants, as well as Q5 Q7 and select Mijia units. Note that some models are not supported, such as Q10 S5+ and certain L and Z series variants. The unit undergoes multiple protection tests, including temperature tolerance, impact, over charging, external short circuit, and vibration testing, to support safe operation during production, shipping, and use in homes.
For best results, handle the replacement with care and replace old packs only when the device is powered down. Temperature and charging behavior should be observed during the first cycles to ensure a smooth fit and reliable performance over time.
Q: What models is this Palowextra battery compatible with?
A: It fits Roborock S4–S7, S8, Q5 Q7 Max, and Xiaomi Mijia E4 E5 C10; verify the connector and part number BRR-2P4S-5200S.
Q: What comes in the box and how do I install it?
A: Includes the battery, screwdriver, and cleaning brush; follow standard safety steps to replace the old pack and secure the new one.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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