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We proudly offer free shipping on all orders across Canada. Every item in our store is delivered with no additional shipping cost.
When you place an order, estimated delivery times are provided based on product availability and your location. Shipping details will be shown at checkout so you know exactly when to expect your order.
Please note that delivery times may vary depending on your region and carrier availability. While all orders ship free, we work with trusted logistics partners to ensure reliable and timely delivery.
You may return most new, unopened items within 30 days of delivery for a full refund. If the return is due to our error (for example, you received an incorrect or defective item), we will cover the return shipping costs.
Refunds are typically processed within four weeks from the time you hand your package to the return carrier. This timeframe includes the return transit time to our facility (5 to 10 business days), return processing once received (3 to 5 business days), and the time required by your bank to complete the refund (5 to 10 business days). In many cases, refunds are issued sooner.
To initiate a return, simply log in to your account, view your order under the My Account section, and select the Return Item(s) option. You will receive a confirmation email once your return has been received and processed.
Polovo's cervical neck pillow is designed to cradle your head, neck, and upper spine with a gentle contour. The memory foam core offers responsive support that feels soft yet steady, while the exterior embraces a calming, cooling touch. Made with CertiPUR-US and Oeko-Tex certified materials, this pillow emphasizes comfort and quality while maintaining a neutral scent and reliable rebound throughout the night.
Two height options and a thoughtfully shaped silhouette invite you to tailor your setup. Whether you sleep on your side, back, or stomach, the pillow aims to align your neck with your spine and reduce the need for frequent repositioning. While individual results vary, many users find the pillow comforting enough to begin drifting into sleep more quickly after lying down.
The pillow follows the body's natural curve to support the neck and upper back. This design aims to ease fatigue at night and promote a settled, comfortable feel as you drift off. It is not a medical device, but many users appreciate the sense of steadiness the contour provides as part of a nighttime routine.
Not every pillow fits every sleeper. This Polovo design offers two height options within a single pillow: 5.1 inches or 3.5 inches, in a 25.2 by 15 inch footprint. The loft flexibility supports different sleeping positions, from side sleeping to lower-profile preferences for back or stomach sleepers.
The included ice silk pillowcase reduces heat buildup and wicks moisture, helping you stay cool through the night. Itβs breathable, gentle on skin, and removable for machine washing, so upkeep is simple and convenient.
Polovo uses memory foam that adapts to your movements without losing shape. The two-height design and compatibility with multiple sleeping styles let you adjust as needed. A mild initial odor after unboxing is normal and should dissipate after airing for 3β5 days. This pillow is designed for comfort and neck support, not as a medical device.
For best results, air out the pillow after delivery for 3β5 days to dissipate any initial scent. Use the two-height feature to find your optimal loft, and pair with a breathable bedding setup for a cooler night.
Q: Which sleeping positions does this pillow support?
A: Two height options and contour design support side, back, and stomach sleepers.
Q: Is this pillow a medical device?
A: The pillow is designed for comfort and neck support; it is not a medical device.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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Welcome to Loftwyn. The terms "we", "us", and "our" refer to NAZOMOSS LTD, the company operating the Loftwyn online store and website (the "Services").
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NAZOMOSS LTD
15668na, Suite A 82 James Carter Road,
Mildenhall, Suffolk,
United Kingdom, IP28 7DE
U.S. Address:
1970 Old Cuthbert Rd 250/C,
Cherry Hill, New Jersey 08034,
United States
Email: loftwyn.com@gmail.com