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We proudly offer free shipping on all orders across Canada. Every item in our store is delivered with no additional shipping cost.
When you place an order, estimated delivery times are provided based on product availability and your location. Shipping details will be shown at checkout so you know exactly when to expect your order.
Please note that delivery times may vary depending on your region and carrier availability. While all orders ship free, we work with trusted logistics partners to ensure reliable and timely delivery.
You may return most new, unopened items within 30 days of delivery for a full refund. If the return is due to our error (for example, you received an incorrect or defective item), we will cover the return shipping costs.
Refunds are typically processed within four weeks from the time you hand your package to the return carrier. This timeframe includes the return transit time to our facility (5 to 10 business days), return processing once received (3 to 5 business days), and the time required by your bank to complete the refund (5 to 10 business days). In many cases, refunds are issued sooner.
To initiate a return, simply log in to your account, view your order under the My Account section, and select the Return Item(s) option. You will receive a confirmation email once your return has been received and processed.
The roborock Q7 L5 Robot Vacuum and Mop Combo blends powerful suction, smart mapping, and versatile mopping to simplify daily cleaning. Designed as an upgrade from Q5 Pro, it tackles common messes on hard floors and carpets with minimal supervision, so you can focus on what matters most.
Powerful suction and intelligent design work together to lift dust, pet hair, and crumbs from cracks and fibers. The 8,000 Pa HyperForce system adapts to different surfaces for consistent results across rooms, helping you realize cleaner floors with less effort.
Precision LiDAR navigation scans your home in real time, creating a live map and storing multiple floor layouts. It plans efficient routes and avoids clutter by recognizing obstacles such as cables and chair legs, helping you get thorough coverage without repeated passes.
The integrated 270 ml water tank supports vacuuming and mopping simultaneously. With three water levels and a removable mop pad, it handles light dust as well as dried stains. Note that the water tank and dustbin come as a single integrated part to streamline maintenance.
Use the Roborock app to schedule cleanings, set No-Go Zones, and enable a child lock for households with kids. Voice commands through Alexa or Google Home offer hands-free control for quick starts and pauses from anywhere in the home.
The cleaner automatically identifies potential snags such as cables and table legs and suggests sensible no-go zones to reduce interruptions. Dual anti-tangle brushes help minimize hair wrap during daily use, making upkeep easier over time.
Overall the roborock Q7 L5 offers a balanced blend of power and smart features that fit into busy routines. It presents practical possibilities for cleaner floors without promising guaranteed results, depending on your space and cleaning habits.
Q: What WiFi does the Q7 L5 require?
A: The Q7 L5 supports 2.4 GHz WiFi only; ensure your router is set to this frequency.
Q: Can it vacuum and mop at once?
A: Yes, it vacuums and mops in one pass with a 270 ml water tank and three water levels.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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