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We proudly offer free shipping on all orders across Canada. Every item in our store is delivered with no additional shipping cost.
When you place an order, estimated delivery times are provided based on product availability and your location. Shipping details will be shown at checkout so you know exactly when to expect your order.
Please note that delivery times may vary depending on your region and carrier availability. While all orders ship free, we work with trusted logistics partners to ensure reliable and timely delivery.
You may return most new, unopened items within 30 days of delivery for a full refund. If the return is due to our error (for example, you received an incorrect or defective item), we will cover the return shipping costs.
Refunds are typically processed within four weeks from the time you hand your package to the return carrier. This timeframe includes the return transit time to our facility (5 to 10 business days), return processing once received (3 to 5 business days), and the time required by your bank to complete the refund (5 to 10 business days). In many cases, refunds are issued sooner.
To initiate a return, simply log in to your account, view your order under the My Account section, and select the Return Item(s) option. You will receive a confirmation email once your return has been received and processed.
The Shark Matrix Plus 2-in-1 Robot Vacuum & Mop delivers a two-in-one cleaning approach designed to fit into busy routines. It powers through carpets and hard floors with strong suction, while its sonic mop tackles dried messes in a single pass. The result is a capable floor-cleaning companion that blends vacuuming, mopping, and smart mapping for a thorough, hands-off experience.
With Precision Home Mapping and 360° LiDAR, the robot quickly maps your home and adapts to layout changes, day or night. The SharkClean app presents a living map you can inspect, modify, and use to direct cleaning where you want it.
The bagless base holds up to 60 days of dirt and debris, reducing trips to empty the can. Recharge & Resume lets the robot automatically recharge and pick up where it left off, so cleaning isn’t paused for long.
Whether you’re managing pet hair, daily messes, or mixed floor types, the Shark Matrix Plus is designed to fit a modern home. It emphasizes a thorough, real-world approach to cleaning—without promising outcomes, while offering clear paths to a cleaner space.
Q: Can the Matrix Plus vacuum and mop at the same time?
A: Yes. It vacuums and sonic mops in one pass for efficient floor care.
Q: Can I customize cleaning zones and schedules in the app?
A: Yes. Use the SharkClean app to map rooms, set no-go zones, and schedule cleans remotely.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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