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We proudly offer free shipping on all orders across Canada. Every item in our store is delivered with no additional shipping cost.
When you place an order, estimated delivery times are provided based on product availability and your location. Shipping details will be shown at checkout so you know exactly when to expect your order.
Please note that delivery times may vary depending on your region and carrier availability. While all orders ship free, we work with trusted logistics partners to ensure reliable and timely delivery.
You may return most new, unopened items within 30 days of delivery for a full refund. If the return is due to our error (for example, you received an incorrect or defective item), we will cover the return shipping costs.
Refunds are typically processed within four weeks from the time you hand your package to the return carrier. This timeframe includes the return transit time to our facility (5 to 10 business days), return processing once received (3 to 5 business days), and the time required by your bank to complete the refund (5 to 10 business days). In many cases, refunds are issued sooner.
To initiate a return, simply log in to your account, view your order under the My Account section, and select the Return Item(s) option. You will receive a confirmation email once your return has been received and processed.
StateRiver Hot Towel Warmer is designed to elevate routine towel service into a refined, client-ready experience. With rapid heating that brings towels to a comfortable, ready-to-use temperature in about 10–15 minutes, it helps you maintain a steady rhythm between treatments. Rather than waiting for towels to warm, you can focus on the service in front of you, knowing warm, inviting towels are within reach when you need them.
This device blends practical engineering with sensory appeal. The result is towels that feel inviting and ready for cleansing, steam, or aroma-enhanced rituals, while your workflow stays smooth and predictable. It’s a thoughtful addition for facials, blow-dry sessions, skin-care routines, or any setting seeking a consistent touch of warmth without fuss.
The square, compact footprint is engineered to maximize space usage. It can hold up to 6 towels or 12 facecloths without wasted gaps, helping you organize your setup neatly and efficiently. The tidy profile means it blends into a busy workstation, bathroom, or treatment room without crowding the area.
With a compact package size of 8.8 by 7.8 by 6.5 inches, the warmer proves highly portable. This makes it a practical companion for mobile services, small beauty studios, or home spa days, allowing you to position warmth where it matters most for each client or guest.
StateRiver includes essential safety features, such as overheat protection and an insulated handle, so you can operate with confidence during back-to-back sessions. Plus, the product is backed by dependable after-sales support, including a 30-day refund window and a one-year exchange service for added peace of mind.
In short, this towel warmer offers a practical combination of speed, space efficiency, portability, and safety. It helps you deliver a warm, comfortable experience without overhauling your space or workflow. While results will vary by use, many professionals and home spa enthusiasts find this design to be a valuable upgrade to routine towel service.
Q: What makes the StateRiver Hot Towel Warmer ideal for spas and salons?
A: A compact square design with rapid heating to towels in 10-15 minutes and built-in safety features.
Q: Is there a warranty or return policy?
A: Yes. 30-day free refund plus a one-year exchange service for peace of mind.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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