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We proudly offer free shipping on all orders across Canada. Every item in our store is delivered with no additional shipping cost.
When you place an order, estimated delivery times are provided based on product availability and your location. Shipping details will be shown at checkout so you know exactly when to expect your order.
Please note that delivery times may vary depending on your region and carrier availability. While all orders ship free, we work with trusted logistics partners to ensure reliable and timely delivery.
You may return most new, unopened items within 30 days of delivery for a full refund. If the return is due to our error (for example, you received an incorrect or defective item), we will cover the return shipping costs.
Refunds are typically processed within four weeks from the time you hand your package to the return carrier. This timeframe includes the return transit time to our facility (5 to 10 business days), return processing once received (3 to 5 business days), and the time required by your bank to complete the refund (5 to 10 business days). In many cases, refunds are issued sooner.
To initiate a return, simply log in to your account, view your order under the My Account section, and select the Return Item(s) option. You will receive a confirmation email once your return has been received and processed.
Designed for travelers who value comfort without bulk, the trtl Pillow blends science-inspired support with a soft, tactile feel. The result is a compact, skin-friendly neck pillow that fits easily into a carry-on or backpack, and is ready for planes, trains, cars, and hotel lounges alike. The experience starts with a gentle touch of plush fleece, then smoothly transitions into a secure, upright position that helps you nap with steadier head alignment as you drift in and out of sleep.
Key benefits at a glance
Travel-ready features that matter
Whether you’re boarding a long-haul flight or settling into traffic in a rental car, the trtl Pillow is built to accompany you on real-life journeys. It’s not a guarantee of a perfect nap, but many travelers find it offers a steadier nap posture and a quick recharge between connections. Consider it a thoughtful option for those who want a lighter, simpler way to rest on the go.
Tip: Remove the internal support when washing the wrap to keep maintenance simple, then reassemble for your next flight or road trip.
Q: What makes the trtl Pillow different from traditional neck pillows?
A: The trtl Pillow uses an internal support to keep your head upright while you nap, avoiding bulkier shapes.
Q: Is the pillow easy to clean and travel-friendly?
A: Yes, it's machine-washable after removing the internal support, and weighs only 4.5oz with a compact design.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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